LMD Consulting - your "last mile" delivery partner

IT Governance is a management task that is designed and implemented through a set of processes and a corresponding organizational structure. Without governance processes, there is too little clarity on roles and responsibilities, leading to a catastrophic failure. We help organizations IT Governance in three process categories:

• Business as Usual - a set of processes by which organizational resources operate without intervention or escalation
• Business in Operation - a set of processes by which organizational resources are deployed to keep status quo
• Business in Exception - a set of processes by which organization resources are deployed to return to status quo from an unplanned failure

BUSINESS AS USUAL - Business as Usual processes are Service Delivery processes in ITIL parlance. We have greatly simplied ITIL implementation by focusing on the demand, capacity, and release management processes to arrive at a plan of record. The plan of record is organization's best utilization of its IT assets in support of the business.

BUSINESS IN OPERATION - Business operation focuses on availability, reliability and assurances for IT systems:

AVAILABILITY MANAGEMENT - Availability Management processes ensure that the information outage is within specified tolerances based on the SLA. Since information availability depends on various components, namely the networks, infrastructure, hardware, software, applications, and people, a coordinated set of processes ensure information is available within prescribed tolerances. 

IDENTITY MANAGEMENT - Identity Management processes ensure that information access is restricted to only the authorized resources. Identity Management processes interface with HR processes to ensure identity provisioning and deprovisioning are coordinated to prevent unauthorized information access.

BUSINESS IMPACT ANALYSIS (BIA) - Business Impact Analysis focuses on prioritization of information based on its criticality and value to the business. Customer facing processes are more important than those that affect only a handful of users. BIA provides quantifiable justification for information unavailability during exception conditions

BUSINESS IN EXCEPTION - Business in Exception processes are Service Support processes in ITIL parlance. Here too we have greatly simplified ITIL implementation by focusing on incident management, problem management and subsequent change management processes. Although it is called Business in Exception, it is not an undesirable situation so long as the organization has established exception processes to manage, learn, and institutionalize the learning to prevent occurrence of the same exception. For a well-managed IT organization, 10-20% of exception in all is a good benchmark.