IT Governance is a management task that is designed and implemented through a set of processes and a corresponding organizational structure. Without governance processes, there is too little clarity on roles and responsibilities, leading to a catastrophic failure. We help organizations IT Governance in three process categories:
BUSINESS AS USUAL - Business as Usual processes are Service Delivery processes in ITIL parlance. We have greatly simplied ITIL implementation by focusing on the demand, capacity, and release management processes to arrive at a plan of record. The plan of record is organization's best utilization of its IT assets in support of the business.
BUSINESS IN OPERATION - Business operation focuses on availability, reliability and assurances for IT systems:
BUSINESS IN EXCEPTION - Business in Exception processes are Service Support processes in ITIL parlance. Here too we have greatly simplified ITIL implementation by focusing on incident management, problem management and subsequent change management processes. Although it is called Business in Exception, it is not an undesirable situation so long as the organization has established exception processes to manage, learn, and institutionalize the learning to prevent occurrence of the same exception. For a well-managed IT organization, 10-20% of exception in all is a good benchmark.