Performance is a critical issue in IT service delivery. The progress of the business depends on the velocity of your IT organization. Too often IT has to move mountains to get a simple functionality implemented. This is because business and IT are out of alignment. Business capabilities are implemented "horizontally" while IT capabilities are built "vertically". For example, to rollout a new product, you will have combine marketing, sales, product development, manufacturing, billing, and customer care. Each of these departments would have business systems that are supported by IT. For IT to support such business improvements, it must continuously keep its alignment with business.
The above diagram is simplified, because in fact there many more systems that support the business functions. However, it helps illustrate that a slightest change in business requirements could cause ripple effects to not one, but many inter-connected systems.
At LMD Consulting, we focus on keeping business and IT aligned to improve IT performance. We do so by creating an abstraction layer between business functions and business systems. This abstraction layer is a buffer to insulate the repercussions of business changes to IT systems. IT systems evolve strategically and over a period of time. This evolution is mediated by business services layer. Business services layer provide business functionality at the speed of business which are then rationalized to IT systems at the speed of IT to preserve application resiliency, quality and business continuity.
We improve IT performance by focusing on: