Transition Management requires organizations to migrate a set of services performed by one set of providers to another. These include:
TRANSITION-OUT IN-HOUSE SERVICES – This is the most common form of transitions in outsourcing where in-house services are outsourced to external service providers (ESPs). Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) are the most common forms of outsourcing requiring such transitions.
TRANSITION-OUT AN ESP FOR ANOTHER –The organization may have an ESP that needs to be transitioned out in favor of another ESP because of poor performance or due to a change in business direction no longer requiring the current ESP. This form of transition requires substantial intervention from the organization that is outsourcing (the customer) to prevent service interruptions.
TRANSITION-IN OUTSOURCED SERVICES – This form of transition requires the customer to bring outsourced services in-house. This transition could be planned as in build-operate-transfer (BOT) model of outsourcing where an outsourced provider builds the capability for the customer and thereafter the customer takes responsibilities for day-to-day operations, or unplanned when a ESP is not performing it or the customer realizes that there are no benefits to outsourcing. This could also happen when the cost escalators and currency fluctuations (in case of offshore) dilute the benefits of outsourcing.
At LMD Consulting, we provide a full range of services to our customers to perform these transitions. Transitions in business processes, application/business portfolios, and human resources are performed over a period of time and at a pace both the provider and supplier organizations can bear. Transitions related to outsourcing are change management activities and we work with clients effect this change in their organizations, processes, people and technologies.
Transition Management Framework