|What We Think|
We are thought leaders in areas of our expertise. Please refer to our blogs as well as this section on our thinking on many industries and functional expertise.
ON INFORMATION TECHNOLOGY
We believe top management needs to discover the strategic value of IT. You do not have to know technologies to know the benefits they create for the business. Too often IT projects are rushed with incomplete requirements and an impossible time line. CIOs deliver those projects by taking shortcuts in cost and quality which eventually increases the total cost of ownership (TCO) over the life of the system. We suggest CFOs and CEOs to become more aware of the business and financial values of their IT initiatives.
It is time to stop bashing outsourcing. Outsourcing is a natural phenomena because no one likes to pay more money for the same quality of products and services.Global availability and connectivity of people have pushed the price point down for the same quality software, jeans, or call center service. Organizations need to learn how to play in this global market. People who are not learning how to communicate with Chinese, Koreans, Brazilians or Indians in IT outsourcing would soon become dinosaurs.
In knowledge economy, command-and-control management style does not work. This is because, unlike the industrial economy where people higher up in the organization jogar casino knew how to do the jobs of the people who reported to them, knowledge economy is "flat". Even though a software developer reports to you, you cannot do his/her job. It is time to replace the command-and-control approach of management style or its passive aggressive variant "never pleased with any thing done by IT folks" with a "trust and control" management style. If you become a "coach", not a manager, a lot of IT projects will go well.
It is time to embrace Web 2.0 and fire all your non-core staff who do not know Internet and new media. Travelers have moved to Internet a long time ago and Destinations need to keep up with them. For Destinations to remain relevant, then need to create conversations about their products and services.That requires you to keep up with the Web savvy customers and getting your name out on social media sites.